Castle Railings LLC has a no return policy for laser cut decorative panels. It is the responsibility of the BUYER to ensure all local codes are met, correct measurements for custom sizes are taken and product finishes and colors are correct.
We do reserve the right to warranty any defects in material, workmanship and finish. We reserve this right for 30 days from the date of shipment.
Please Contact Us with your order number, details and proof of defect you would like to warranty. We will respond quickly with instructions for how to return items from your order. Castle Railings at our discretion will fix the defect.
We can ship to virtually any address in the United States. We use FEDEX for standard shipping and shop around for freight carriers on large orders. Note that there are restrictions on some products, and some products cannot be shipped to every destination. Contact us if you have any questions.
Our products are designed and crafted by artisans in the U.S. -- PLEASE ALLOW 3-4 WEEKS FOR LASER CUT PANEL DELIVERY.