Terms and Conditions

 

Castle Railings Local Installation

Terms and Conditions
1. Castle Railings requires half down for all projects totaling $600 or more. We accept check, cash or credit card.
We have a 4% credit card fee for all major credit cards.

 

Checks can be made out and mailed to...
Castle Railings LLC
2525 Columbus Ave.
Ashtabula, Ohio 44004

 

Please include a signed original quote with your payment.

 

2. Castle Railings guarantees its paint and powder coat finishes for 60 days from time of installation against rust, corrosion and chipping.
If problems are encountered before 60 days due to these issues, Castle Railings will repair and repaint affected area(s) at its own expense.
Castle Railings does not warranty scratching of our finishes.

 

3. After project installation, Castle Railings will meet with the customer to perform a final walk through of the project. During this walk through,
the customer will be asked to sign a final invoice.

 

4. Castle Railings will give a lead time for project installation at time of quote or throughout completion of your project. After project
completion Castle Railings will hold your project at our location for up to 30 days, due to customer delays. If 30 days is reached and customer
is still not ready for installation, Customer will be charged 5 percent of total project cost per month for storage costs. Costs will be calculated at
time of installation and this will appear on the final invoice.

 

5. Castle Railings quotes will include payment terms. Late payments will be defined as payment not received by the due date on the final invoice.
Late payments on invoices will be charged an additional 1.5% per month late. After 4 months of non payment, Castle Railings or counsel will
make a formal complaint.

 

Online Orders

Returns Policy

Castle Railings LLC has a no return policy for laser cut decorative panels. It is the responsibility of the BUYER to ensure all local codes are met, correct measurements for custom sizes are taken and product finishes and colors are correct.

Warranty 

We do reserve the right to warranty any defects in material, workmanship and finish. We reserve this right for 30 days from the date of shipment. 
Please Contact Us with your order number, details and proof of defect you would like to warranty. We will respond quickly with instructions for how to return items from your order. Castle Railings at our discretion will fix the defect.

Shipping

We can ship to virtually any address in the United States. We use FEDEX for standard shipping and shop around for freight carriers on large orders. Note that there are restrictions on some products, and some products cannot be shipped to every destination. Contact us if you have any questions.


Our products are designed and crafted by artisans in the U.S. --
PLEASE ALLOW 3-4 WEEKS FOR LASER CUT PANEL DELIVERY.